privacy policy

KEY POINTS

This privacy notice describes how Heather Eason, Sprig of Heather Communications, protects and uses the information that you provide when using the Sprig of Heather Communications website and translation/language services. This notice was updated on 12 November 2025. For more information please use the contact form provided on this website.

INFORMATION COLLECTED

We may collect personal data from and about you when you contact Heather Eason, Sprig of Heather Communications regarding our services or when you complete a form on this website. The information we may keep on record is covered by the General Data Protection Regulations (UK-GDPR 2020 and EU-GDPR 2018). Any data transfer to/from countries deemed non-adequate will be covered by a Standard Contractual Clause on Data Protection. Please ask if you would like more information about this.

Information collected may include:

  • name and company position;
  • contact address;
  • email address;
  • telephone number(s);
  • any personal data included in the information sent for the purpose of translation, proofreading or other language services;
  • website usage data (see cookie policy).
WHY AND HOW WE USE THIS DATA

We collect, store and use the personal data we collect to:

  • provide you with the services you have ordered, including issuing quotes and providing translation, subtitling, proofreading or other language services;
  • request translation or proofreading services from you;
  • comply with legal requirements.

We do not use your personal data for marketing or promotional purposes.

We do not disclose your personal data to unauthorised third parties.

In the event that your personal data is contained in information provided to a colleague in order to fulfil the contract we have with you, e.g. for translation, or subtitling, or proofreading, or related language services, that colleague will also comply with the General Data Protection Regulation 2018, EU-GDPR and UK-GDPR.

HOW IS THIS DATA HELD?

All data we hold is securely stored on password-protected hard drives. For administrative purposes, other parties, such as the providers of our website and email hosting services may have access to your personal data. All of these parties have satisfied GDPR compliance requirements.

HOW LONG WILL WE KEEP YOUR DATA?

We will keep your data for 10 years in order to cover legal requirements and related business needs. Your electronic data will then be permanently deleted and any hard copies will be shredded.

RIGHT TO ACCESS

You have the right to contact us at any time to request a copy of your personal data. You may also ask us to correct or delete the information that we hold on you, provided that in so doing we are still able to maintain our legal obligations. We will reply to all such requests within 28 calendar days.

COMPLAINTS

If you have complaints about the processing of your personal data, please contact us. You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe that a data breach has occurred.

cookie policy

A cookie is a small file that asks permission to be place on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us to analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes, and then the data is removed from the system.

Overall, cookies help us to provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in now way gives us access to your computer of any information about you, other than the data that you choose to share with us.

You can choose to accept or decline cookies. Declining cookies may prevent you from taking full advantage of the website.

AI Policy

Last updated: 14 November 2025

WHAT ARE GENERATIVE AI AND LARGE LANGUAGE MODELS (LLMs)?

‘Generative AI’ refers to artificial intelligence systems that can create new content (text, images, audio, video) based on patterns they’ve learned from vast amounts of existing data. Large Language Models (LLMs) are a type of generative AI specifically designed to process and generate human language. LLMs include tools like ChatGPT, Claude, Microsoft’s Copilot and Google’s Gemini.

These technologies are developing rapidly and sparking important conversations across all industries, including translation and communication.

THE CURRENT SITUATION AROUND GENERATIVE AI

Like many professionals, I’m learning about AI’s potential and limitations. The technology is impressive in many ways – it can process information quickly and spot patterns across huge datasets. However, it also comes with significant concerns, which I take very seriously:

Environmental impact: Training and running these models requires enormous amounts of energy and water, contributing to climate change at a time when we should be reducing our energy footprint.

Data bias: The systems learn from existing content on the internet. This means that they can perpetuate and amplify existing biases around gender, race, culture, and language. They also tend towards a kind of homogenisation, flattening the distinctive voices, cultural nuances, and creative turns of phrase that make communication interesting and authentic.

Copyright concerns: Many of these systems have been trained on copyrighted material without permission or compensation to the original creators. I find this extremely troubling.

WHAT I VALUE: REAL HUMANS, DISTINCTIVE VOICES, CREATIVE THINKING

I’ve been a specialist French to English translator for 23 years because I love language. I’m interested in how it shapes our thinking, how it trasmits culture, the way a well-chosen word can make all the difference.

I value the human voice. The particular way your business speaks to its customers. The cultural nuances that make French different from English in ways that go far beyond vocabulary. The creative solutions that come from really understanding what you’re trying to achieve and not just what your text says.

AI doesn’t understand your business. It doesn’t know why you chose that particular turn of phrase, or what your customers respond to, or what matters most to you. It can’t have a conversation with you about whether « challenging mountain route » or « demanding alpine trail » better captures the experience you’re offering, because it doesn’t actually understand the difference between a walk that tests your limits and one that rewards your effort or why that distinction matters to the walkers you want to reach. It won’t know whether to describe that sunset viewpoint as « panoramic » or « breathtaking, » or understand that one suggests scope while the other promises emotion. And it can’t grasp why « family-friendly circuit » might work better than « easy loop walk » for your audience because it doesn’t know that families want reassurance about accessibility, not just a difficulty rating.

I do. Many years of experience have given me not just linguistic knowledge, but the ability to hear what you really need and deliver what works for you.

WHAT I DON’T USE GENERATIVE AI FOR:
u003cstrongu003eTranslation work:u003c/strongu003e Every translation I deliver is my own work, from start to finish. I don’t use AI to translate or to post-edit machine translation.
u003cstrongu003eAI-generated voices or imagesu003c/strongu003e: I don’t use AI-generated audio or visuals because of serious copyright and ethical concerns. These systems are often trained on artists’ and creators’ work without permission or payment, and I will not use content created that way.
u003cstrongu003eYour personal or business data:u003c/strongu003e I never feed any client information, documents, or personal data into AI systems or LLMs. Your confidentiality is absolute. (See my privacy policy above for more details.)
WHAT I occasionally USE GENERATIVE AI FOR:
u003cstrongu003eRoutine anonymised admin tasks:u003c/strongu003e This includes time-saving tasks like drafting initial structures for internal processes or business administration. Streamlining certain administrative processes like this means I can work more efficiently and focus more time and energy on your project.
u003cstrongu003eInitial terminology research:u003c/strongu003e When I’m working on texts with specific technical terminology, I sometimes use AI tools as one of various research methods to understand current terminology use. I then verify terms through specialised dictionaries and glossaries, industry sources, and my own professional judgement.
u003cstrongu003eMy own website content:u003c/strongu003e Occasionally I might use AI to help draft initial structures for my own marketing materials, which I then fully write and revise.

These uses are limited, anonymised, and never replace human judgement or expertise.

LOOKING AHEAD AND MONITORING DEVELOPMENTS

Technology changes quickly and I’m committed to staying up-to-date about developments in AI and their implications for my profession.

I will continue to:

  • monitor how these technologies develop;
  • consider potential benefits and risk;
  • be aware of environmental and ethical implications;
  • listen to what you as my clients need and value;
  • update this policy as appropriate.
questions?

If you have questions about this policy, or you’d like to discuss more about how I work, I’m happy to chat. Contact me here.