privacy policy
KEY POINTS
This privacy notice describes how Heather Eason, Sprig of Heather Communications, protects and uses the information that you provide when using the Sprig of Heather Communications website and translation/language services. This notice was updated on 12 November 2025. For more information please use the contact form provided on this website.
INFORMATION COLLECTED
We may collect personal data from and about you when you contact Heather Eason, Sprig of Heather Communications regarding our services or when you complete a form on this website. The information we may keep on record is covered by the General Data Protection Regulations (UK-GDPR 2020 and EU-GDPR 2018). Any data transfer to/from countries deemed non-adequate will be covered by a Standard Contractual Clause on Data Protection. Please ask if you would like more information about this.
Information collected may include:
- name and company position;
- contact address;
- email address;
- telephone number(s);
- any personal data included in the information sent for the purpose of translation, proofreading or other language services;
- website usage data (see cookie policy).
WHY AND HOW WE USE THIS DATA
We collect, store and use the personal data we collect to:
- provide you with the services you have ordered, including issuing quotes and providing translation, subtitling, proofreading or other language services;
- request translation or proofreading services from you;
- comply with legal requirements.
We do not use your personal data for marketing or promotional purposes.
We do not disclose your personal data to unauthorised third parties.
In the event that your personal data is contained in information provided to a colleague in order to fulfil the contract we have with you, e.g. for translation, or subtitling, or proofreading, or related language services, that colleague will also comply with the General Data Protection Regulation 2018, EU-GDPR and UK-GDPR.
HOW IS THIS DATA HELD?
All data we hold is securely stored on password-protected hard drives. For administrative purposes, other parties, such as the providers of our website and email hosting services may have access to your personal data. All of these parties have satisfied GDPR compliance requirements.
HOW LONG WILL WE KEEP YOUR DATA?
We will keep your data for 10 years in order to cover legal requirements and related business needs. Your electronic data will then be permanently deleted and any hard copies will be shredded.
RIGHT TO ACCESS
You have the right to contact us at any time to request a copy of your personal data. You may also ask us to correct or delete the information that we hold on you, provided that in so doing we are still able to maintain our legal obligations. We will reply to all such requests within 28 calendar days.
COMPLAINTS
If you have complaints about the processing of your personal data, please contact us. You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe that a data breach has occurred.
AI Policy
Last updated: 14 November 2025
WHAT ARE GENERATIVE AI AND LARGE LANGUAGE MODELS (LLMs)?
‘Generative AI’ refers to artificial intelligence systems that can create new content (text, images, audio, video) based on patterns they’ve learned from vast amounts of existing data. Large Language Models (LLMs) are a type of generative AI specifically designed to process and generate human language. LLMs include tools like ChatGPT, Claude, Microsoft’s Copilot and Google’s Gemini.
These technologies are developing rapidly and sparking important conversations across all industries, including translation and communication.
THE CURRENT SITUATION AROUND GENERATIVE AI
Like many professionals, I’m learning about AI’s potential and limitations. The technology is impressive in many ways – it can process information quickly and spot patterns across huge datasets. However, it also comes with significant concerns, which I take very seriously:
Environmental impact: Training and running these models requires enormous amounts of energy and water, contributing to climate change at a time when we should be reducing our energy footprint.
Data bias: The systems learn from existing content on the internet. This means that they can perpetuate and amplify existing biases around gender, race, culture, and language. They also tend towards a kind of homogenisation, flattening the distinctive voices, cultural nuances, and creative turns of phrase that make communication interesting and authentic.
Copyright concerns: Many of these systems have been trained on copyrighted material without permission or compensation to the original creators. I find this extremely troubling.
WHAT I VALUE: REAL HUMANS, DISTINCTIVE VOICES, CREATIVE THINKING
I’ve been a specialist French to English translator for 23 years because I love language. I’m interested in how it shapes our thinking, how it trasmits culture, the way a well-chosen word can make all the difference.
I value the human voice. The particular way your business speaks to its customers. The cultural nuances that make French different from English in ways that go far beyond vocabulary. The creative solutions that come from really understanding what you’re trying to achieve and not just what your text says.
AI doesn’t understand your business. It doesn’t know why you chose that particular turn of phrase, or what your customers respond to, or what matters most to you. It can’t have a conversation with you about whether « challenging mountain route » or « demanding alpine trail » better captures the experience you’re offering, because it doesn’t actually understand the difference between a walk that tests your limits and one that rewards your effort or why that distinction matters to the walkers you want to reach. It won’t know whether to describe that sunset viewpoint as « panoramic » or « breathtaking, » or understand that one suggests scope while the other promises emotion. And it can’t grasp why « family-friendly circuit » might work better than « easy loop walk » for your audience because it doesn’t know that families want reassurance about accessibility, not just a difficulty rating.
I do. Many years of experience have given me not just linguistic knowledge, but the ability to hear what you really need and deliver what works for you.
WHAT I DON’T USE GENERATIVE AI FOR:
WHAT I occasionally USE GENERATIVE AI FOR:
These uses are limited, anonymised, and never replace human judgement or expertise.
LOOKING AHEAD AND MONITORING DEVELOPMENTS
Technology changes quickly and I’m committed to staying up-to-date about developments in AI and their implications for my profession.
I will continue to:
- monitor how these technologies develop;
- consider potential benefits and risk;
- be aware of environmental and ethical implications;
- listen to what you as my clients need and value;
- update this policy as appropriate.
questions?
copyright notice
This website and its content is copyright of Heather Eason, Sprig of Heather Communications, 2025. All rights reserved.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
- You may print or download to a local hard disk extracts for your personal and non-commercial use only.
- You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
