Privacy Policy

Key Points

This privacy notice describes how Heather Eason, Sprig of Heather Translation, protects and uses the information that you provide when using the Sprig of Heather website and translation/language services. This notice was updated on 28.01.2021. For more information, please use the contact form provided on this website. 


Information Collected

We may collect personal date from and about you when you contact Sprig of Heather Translation regarding our services, or when you complete a form on this website. The information we may keep on record is covered by the General Data Protection Regulations (UK-GDPR 2020 and EU-GDPR 2018). Any data transfer to/from countries deemed non-adequate will be covered by a Standard Contractual Clause on Data Protection. Please ask if you would like more information about this.

Information collected may include: 

  • Name and company position
  • Contact address
  • Email address
  • Telephone number(s)
  • Any personal data included in the information sent for the purpose of translation, proofreading or other language services
  • Website usage data (see cookie policy)

Why and how we use this data

We collect, store and use the personal data we collect to:

  • provide you with the services you have ordered, including issuing quotes and providing translation, proofreading or other language services
  • request translation or proofreading services from you
  • to comply with legal requirements.

We do not use your personal data for marketing or promotional purposes.

We do not disclose your personal data to unauthorized third parties.

In the event that your personal data is contained in information provided to a colleague in order to fulfil the contract we have with you, eg. for translation or proofreading or related language services, that colleague will also comply with the General Data Protection Regulation 2018, EU-GDPR and UK-GDPR.


How is this data held?

All data we hold is securely stored on password-protected hard drives. For administrative purposes, other parties, such as the providers of our website and email hosting services may have access to your personal data. All of these parties have satisfied GDPR compliance requirements or are self-certified under the US Privacy Shield framework.


How long will we keep your data?

We will keep your data for 10 years in order to cover legal requirements and related business needs. Your electronic data will then be permanently deleted and any hard copies will be shredded.


Right to Access

You have the right to contact us at any time to request a copy of your personal data. You may also ask us to correct or delete the information that we hold on you, provided that in so doing we are still able to maintain our legal obligations. We will reply to all such requests within 28 calendar days.


Complaints

If you have complaints about the processing of your personal data, please contact us. You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe that a data breach has occurred.


COOKIE POLICY

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us to analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us to provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data that you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


COPYRIGHT NOTICE

This website and its content is copyright of Heather Eason, Sprig of Heather 2021. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  • you may print or download to a local hard disk extracts for your personal and non-commercial use only
  • you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.